Effective date: November 10, 2026
Hot Tub Factory Outlet LLC ("Hot Tub Factory Outlet," "we," "us," or "our"), operates hottubfactoryoutlets.com and our Utah showrooms. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It covers our website, our forms, our phone and text message communications, and our showrooms.
1. Information we collect
Information you give us
- Contact details: your name, email address, phone number, and mailing or delivery address
- Request details: the products you ask about, quote requests, appointment and showroom visit details, and messages you send us
- Purchase, delivery, installation, and service details
- Text messaging consent records: your mobile number, the date, time, and form where you opted in, and any opt-out request
Information collected automatically
When you visit our website, we collect your IP address, browser and device type, the pages you view, and the page that referred you. We collect this through cookies and similar technologies.
2. How we use your information
- Answer your questions and send the quotes you request
- Schedule and confirm appointments, deliveries, installations, and service visits
- Process and complete your purchases
- Send the text messages you agreed to receive
- Send email updates and offers you asked for
- Improve our website, products, and customer service
- Prevent fraud and meet our legal obligations
3. Text messaging (SMS) privacy
How you opt in. You opt in to text messages from Hot Tub Factory Outlet by checking the SMS consent box on one of our website forms. The box is optional. Consent to receive text messages is not a condition of any purchase.
What we send. Depending on the consent you give, we send texts about your quote request, appointment and showroom visit confirmations and reminders, delivery and installation scheduling, service updates, and customer care replies. With your separate marketing consent, we also send sales announcements and special offers.
Frequency and cost. Message frequency varies. Message and data rates may apply.
How to opt out or get help. Reply STOP to any text message to stop receiving texts from us. Reply HELP for help, call (801) 515-3322, or email info@hottubfactoryoutlets.com.
We keep your mobile information private. We do not sell, rent, or share your mobile phone number, text messaging opt-in data, or text messaging consent with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent are excluded from every disclosure category in Section 4. We do not share this information with any third parties. The only companies that handle it are the messaging service providers and mobile carriers that deliver our text messages to you.
4. How we disclose information
We do not sell your personal information. We do not give it to other companies for their own marketing. We disclose information only in these situations:
- Service providers. Companies that work for us, such as website hosting, customer relationship management, email and text message delivery, payment processing, delivery, installation, and warranty service. They may use your information only to perform services for us.
- Financing, at your request. When you ask us to submit a financing application, we send your application to the lender you apply with.
- Legal reasons. When the law, a court order, or a government request requires it, or to protect the rights, property, or safety of our customers, our team, or the public.
- Business transfer. If our business is merged or sold, your information transfers to the new owner, who must honor this Privacy Policy.
None of the categories above include text messaging opt-in data or consent. See Section 3.
5. Cookies and analytics
We use cookies and analytics tools to see how visitors use our website and to measure our own advertising. You can block or delete cookies in your browser settings. Some parts of the website may work differently if you do.
6. Data retention and security
We keep your information for as long as we need it for the purposes in this Privacy Policy, or as the law requires. We use reasonable administrative, technical, and physical safeguards to protect it. No method of storage or transmission is fully secure, so we cannot guarantee absolute security.
7. Your choices
- Text messages. Reply STOP to any text message.
- Email. Click the unsubscribe link in any marketing email.
- Access, correction, and deletion. Contact us to ask for a copy of your information, to correct it, or to delete it. Depending on where you live, state law may give you additional rights.
- Cookies. Adjust your browser settings.
8. Children's privacy
Our website and text messaging program are intended for adults age 18 and older. We do not knowingly collect personal information from anyone under 18.
9. Changes to this Privacy Policy
We may update this Privacy Policy. We will post the new version on this page and update the effective date above.
10. Contact us
Hot Tub Factory Outlet 12101 Factory Outlet Dr. Suite 103, Draper, UT 84020 Phone: (801) 515-3322 Email: info@hottubfactoryoutlets.com
