Marin

We had an awesome experience purchasing our hot tub. They also went above and beyond when we ran into some issues having a deck built up around our tub, and their delivery team came out a second time and helped us. Would definitely recommend them to anyone looking!!! Special shout out to Christy!!

We had a great experience buying our hot tub from The Hot Tub Factory Outlet. I stopped in several times—probably six or seven visits total between the Sandy and Draper stores—and every time, everyone we worked with was helpful and easy to talk to. Dakota at the Draper store was knowledgeable and took time to answer all our questions and help us narrow things down. At the Sandy store, Kristy had some really helpful suggestions. We were originally looking at a larger tub, but she pointed out some things we hadn’t thought about, like being able to comfortably reach the jets. Since both of us are on the shorter side, going with a tub one size smaller made more sense once she brought that up. Her recommendation of a different model was key so that we can actually enjoy all of the jets in the tub and reach them comfortably. She also helped with understanding the bromine system and gave helpful tips for maintenance. Mike really went above and beyond coordinating a tricky delivery. He arranged for two crews without hesitation. From the moment they arrived, the delivery team introduced themselves and were very professional and careful the entire time. They removed our old hot tub up a steep hill and brought the new one down it, all without damaging any landscaping or either hot tub. They were friendly, respectful, and set everything up exactly how we wanted it. Overall, we felt taken care of the whole way through and couldn’t be happier with how everything turned out. We love the hot tub.

David arrived on time and was very courteous to explain what needed to be done to repair instead of replace a part on my swim spa. I was very impressed by his professionalism and ability to do the work needed. I would highly recommend this company!

These guys are awesome. My hot tub has never looked better. Kristy really knows her spa chemistry. She explained what was going on with my water in a way that actually made sense, and it’s been crystal clear ever since. You can tell she knows her stuff and isn’t just guessing. Keely, the service manager, is great to work with too. Super helpful, easy to get ahold of, and always on top of scheduling. Just makes everything simple. If you’ve got a hot tub and don’t want to deal with the headache, call them. Totally worth it.

Kyle is the best!!! Such a great salesman! I’m so excited for our new hot tub!!! He was so patient when answering all our questions and he wasn’t pushy at all! So friendly and nice!

Stop in the Draper store yesterday just to look, get an idea on pricing and see some hot tub models. Cory greeted us with a welcoming personality and answered multiple questions we threw at him. He spent a descent amount of time with us and his excitement didn’t waiver. He wasn’t pushy, and was actually patient with the time we took on making our decision. Local backing and service of the product was a huge determinant in deciding on making a purchase from his company. Great hospitality, clean store, highly recommended.

Fantastic service. Highly recommend. We had a challenging spa delivery and installation project. The team was extremely helpful, professional, and made it happen.

Greatest place to buy a hot tub. Are they more expensive then most, yes. Is the product and the service worth the price, also yes.

The team at Hot Tub Factory Outlet are top notch! We bought a 20 foot swim spot from them and they were amazing to work with. They answered all of our questions and helped assist during the design phase of our outdoor living project. These guys were so helpful and I would highly recommend them to anyone looking for a hot tub, cold plunge, sauna and more!

Koda is the shizzzzzzzzzzzz

Had a great experience at the showroom in Draper. Both sales people we spoke to were knowledgeable and reassuring (Dakota and Cory). Spa was delivered and installers were great and professional. Looking forward to many years of enjoying this Sundance spa.

I usually do not leave a review right off the bat. i wait it out to see if the brand is truly holding up to their service promises. It is now been almost 9 months and these guys are great to work with. Regardless of the problems, I have not yet experienced anything negative. Be it billing or service. They are ALWAYS very empathetic to situations and I have always received the best customer service. Kudos to Braydn (my go-to service person to chat with about issues, Daniel, the service tech is awesome and answered all my questions, went out of his way to help me with a totally unrelated issue. Kyle was the person who sold me the tub WITHOUT false promises. Keep up the good work guys! You guys have set the bar high for yourselves and as customers, all we need is empathy and consistent good customer service—-> this is where majority of providers lose business. Thank you guys for always helping us out. Keep it up!

Cory was absolutely awesome to work with. Great communication skills and explained and answered all our questions! Most of all he wasn't overly assertive!