Kingston

Greatest place to buy a hot tub. Are they more expensive then most, yes. Is the product and the service worth the price, also yes.

The team at Hot Tub Factory Outlet are top notch! We bought a 20 foot swim spot from them and they were amazing to work with. They answered all of our questions and helped assist during the design phase of our outdoor living project. These guys were so helpful and I would highly recommend them to anyone looking for a hot tub, cold plunge, sauna and more!

Koda is the shizzzzzzzzzzzz

Had a great experience at the showroom in Draper. Both sales people we spoke to were knowledgeable and reassuring (Dakota and Cory). Spa was delivered and installers were great and professional. Looking forward to many years of enjoying this Sundance spa.

I usually do not leave a review right off the bat. i wait it out to see if the brand is truly holding up to their service promises.

It is now been almost 9 months and these guys are great to work with. Regardless of the problems, I have not yet experienced anything negative. Be it billing or service. They are ALWAYS very empathetic to situations and I have always received the best customer service.

Kudos to Braydn (my go-to service person to chat with about issues, Daniel, the service tech is awesome and answered all my questions, went out of his way to help me with a totally unrelated issue. Kyle was the person who sold me the tub WITHOUT false promises.

Keep up the good work guys! You guys have set the bar high for yourselves and as customers, all we need is empathy and consistent good customer service—->this is where majority of providers lose business.

Thank you guys for always helping us out. Keep it up!

Cory was absolutely awesome to work with. Great communication skills and explained and answered all our questions! Most of all he wasn't overly assertive!

Cory was Amazing, efficient and knowledgeable, he helped us find us exactly what we wanted!!

Some of the best customer service out there. Kyle especially was great to work with. Highly recommend

Kyle was very knowledgeable. and Sundance was offering great rebates on top of the store’s amazing prices.

These guys know what they are doing

Kyle was awesome he answered all our questions. He showed us the difference between the 2 different hot tubs they carry. He is very knowledgeable on what he is selling was not pushy at all. The store was great very clean.

These guys were great! They helped me out with everything with my situation and getting me set up with installing the hot tub in my deck. Very friendly. Kyle was very helpful and hooked me up with a great deal on my hot tub!

I'm so glad we found this place. A hot tub is a big expense and we just haven't felt comfortable with any other store and their products. Boston is an absolute delight, he is so knowledgeable. He just feels like a buddy that is giving you advice. Everything was easy. Finding the right model, financials, scheduling—they make it so easy. They are running great deals right now and Boston totally hooked us up with every perk he could think of. I'm so relieved that we have a place that will be ready to help us over the life of the tub too, our hot tub guys. Don't waste time anywhere else. Get to this place, ask for Boston, and enjoy your new hot tub.

We were shopping for a hot tub for over a year and didn't like the experience of the Expo Center, Fair, or other shops. It was either a value price with no support or highly expensive with a pressured sales team.
At Hot Tub Factory Outlet, we entered a relaxed atmosphere with a knowledgeable, no pressure staff. Kyle & Troy addressed our concerns and showed us the variety of models in their showroom. They scheduled the delivery, enrolled us in their chemical supplies program, and showed us the maintenance techniques to ensure our optimum hot tub experience.
Highly Recommend!
Thanks again to Kyle & Troy!